10 Tips For ITILFND IT learners

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New EXIN,Inc ITILFND Exam Dumps Collection (Question 2 - Question 11)

Question No: 2

How are groups, teams, departments and divisions classified?

A. Processes

B. Functions

C. Roles

D. Technicians

Answer: B

Question No: 3

Which processes ensure the targets in the underpinning contracts are appropriate?

A. Design coordination and service level management

B. Supplier management and service level management

C. Service level management and availability management

D. Configuration management and service portfolio management

Answer: B

Question No: 4

Where should incident resolution targets to be documented?

A. A service level agreement (SLA.

B. A request for change (RFC.

C. The service portfolio

D. A service description

Answer: A

Question No: 5

In service design, which term describes services, technologies and tools?

A. People

B. Partners

C. Products

D. Processes

Answer: C

Question No: 6

Which statement about Business Cases is TRUE?

A. Business Cases should focus on both the financial and non-financial impacts of the proposed project or service

B. Business Cases should focus on only the financial impacts of the proposed project to secure support

and funding

C. Business Cases should focus on only the non-financial business impacts of the proposed project to

secure proper high-level management support

D. Business cases should only focus on how the proposed project can lower costs and improve customer

satisfaction, listing measures and targets

Answer: A

Question No: 7

What BEST describes the purpose of analyzing risk?

A. To assess impact and urgency

B. To assess impact and probability

C. To review remediation planning

D. To review transition planning

Answer: B

Question No: 8

What is a characteristic of a process?

A. It requires a specific tool

B. It is performance driven and measureable

C. It provides generic technical skills and resources

D. It does not react to a specific trigger

Answer: B

Question No: 9

Which is one of the five aspects of service design?

A. Management information systems and tools

B. Risk analysis and management approach

C. Management policy for business case creation

D. Corporate governance and policy

Answer: A

Question No: 10

Which document shows a detailed analysis of business impact and benefits?

A. A return on investment

B. Service level requirements

C. A business case

D. A service level agreement

Answer: C

Question No: 11

What BEST describes an important principle of communication in service operation?

A. It is efficient, effective and economical for all IT services.

B. It has an intended purpose or a resultant action.

C. It focuses on creating a relationship between processes and products.

D. It has responsibility for creating policies.

Answer: A

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